If you own or are employed by a business, which aspect is the one paid the most attention?
- Client satisfaction levels,
- Strength of key client relationships,
- Employee motivation and energy,
- Levels of collaboration among staff,
- Financial results?
Managing a business by focusing primarily on your financial results is like trying to win a basketball game by keeping your eye firmly fixed on the scoreboard. Financial results are precisely that: results. They are the outcome of your business production – or lack of it. They produce the value in the business process your customers and clients pay for your products and services. Therefore, if you want strong financial results, you have to focus on what produces
value for your business – energizing employers who deliver exemplorary quality service to the marketplace for example.
Remember, no one is saying you don’t monitor your financial results. As important as financial discipline is to the success of your business, it’s not everything or the main ingredient. The real key to business success is the ability to push your people to be focused so they eagerly and willingly strive for high standards.